New Ju-Ju-Be
FAQs
Contact Us
We love hearing from you!
eMail:
For super fast service on bag returns, go to our RETURNS & WARRANTY page and fill out the Super Easy Return from…it’s the fastest way to get a bag back to us the right way. It sends an email straight to the returns department and they are super speedy.
For good ole regular questions you can email us at:
We always do our best to get back to everyone quickly, but because we have so many friends, sometimes it takes us a bit. Don’t worry….we track every email that comes in, but sometimes it takes us a day or two. Even though we know you’d like us to, we don’t work weekends or holidays…so please be patient!
Call Us:
Monday – Friday 8:30 am to 5:00 pm pacific time
Within the U.S. 877.258.5823 (toll free)
Fax:
877.220.0351
Customer Service and Social Media
Please note that our amazing Customer Service team does not monitor our social media sites. That might seem funny since we are very social and spend lots of time chatting with our friends online, but just remember that for any customer service issues you should use our customer service email or phone. That’ll make sure you get in touch with the right person and we can get you taken care of right away!
