Frequently Asked Questions:

01.Can I wash my Ju-Ju-Be?

YES! You can wash them, even the Earth Leather! Caring for your Ju-Ju-Be and accessories will prolong their long and healthy life and help keep them looking great. Here are the settings the we suggest for best results:

Machine Wash Cold, Gentle Cycle. Line Dry.

…more washing tips of the trade, mostly submitted by our pinkiest fans!

• use mild soap
• spot cleaning is an effective way to clean small areas. use a damp cloth or a baby wipe with a mild cleanser and watch that Teflon work!
• turn your bag upside down so she doesn’t fill with water and unbalance your machine
• wrap her in a pillowcase to keep her quiet and protect her while she slides around your machine. tie your pillowcase at the top just in case your “bling” decides to take a detour off your zipper pull. rhinestones can be glued back on!
• we LOVE a product made by SHOUT called Color Catchers for any of our brighter colored linings
• if she’s extra stinky, dry her in the sun, but we suggest that you turn her inside out first, so she doesn’t get sunburned!
• in general, it’s a great idea to dry her inside out to be sure all the nooks and crannies are covered
• allow a few days for her to dry completely

…a tip on washing our changing pads:

Often your changing pad will be full of air after washing-fold it up and press down to restore her to her natural shape. in humid weather, it can take a long time to dry. Start by squeezing as much water out as you can and if possible, dry it in the sun-satin side up. We know we tell you not to put your Ju-Ju-Be in the dryer…but…if you need extra help on those humid days, you can throw the stubborn, damp changing pad in the dryer on the lowest setting for a very short time.

… now a few tips if you have extra stains that the washing machine didn’t tackle:

• baking soda and water (with a toothbrush) make an amazing stain remover!
• we also love BOOGIE WIPES (saline wipes).  yes, you read that correctly…our fave moms LOVE these to get rid of the toughest of stains! we’ve also been told they work great for spot cleaning your changing pads.
• grease stain? try mild dish washing soap…a little tab ‘l do ya…scrub it in, rinse it off. dry carefully in the sun. (no sunburns!)
• ink stain? carefully try rubbing alcohol or hairspray

… and finally a note about washing in general:

Ju-Ju-Be cannot be responsible for problems that arise out of a rough agitator (tears) or if you wash your bag with an item that bleeds, etc. we wish we could come to everyone’s house and make sure you do it correctly, but we can’t. (sigh)

• sadly we do not suggest machine washing the Be Rich or the Be Tagged, as they contain a stiffener that tends to degrade with water immersion. spot clean please, machine wash at your own risk.
• AgION is a wonderful thing and it fights against yuckies, however you have to heed the basic laws of nature. don’t leave something wet in a dark place for a long period of time, it will grown bad stuff. wash all spills immediately and be sure your bags and changing pads are DRY before you use them again!

02. When are you coming out with new styles and colors?

You can expect new and fun things from Ju-Ju-Be every season…phew!

03. How can I find out about the release of new products?

Read our blog and join our email list!

04. I lost my Bling!

You’ve lost your sparkle? Your bag just isn’t the same without it? Chin up little camper…just let us know exactly what part of which bag you lost your bling from (as there are different sizes). Pinky swear that you are not using replacement parts to bedazzle your jean jacket. Then send us an email:
US customers: customerservice@ju-ju-be.com
UK customers: marie@jellybeangroup.com
Canadian customers: Rarequest@alcadistribution.com

Instructions to replace rhinestones are as follows:

1) Put a tiny bit of superglue on a toothpick. (preferably away from your bag in case of accidental superglue explosion)

2) Dab the end of the toothpick onto the indent on your zipper pull or be mine/be major star.

3) Press the rhinestone in.

05. Do you sell replacement changing pads?

Yes we do! Do you want a be light changing pad for your behave or be quick? Did you leave your memory foam changing pad behind at your favorite family restaurant? Please visit the “Spare Parts” area of the “Diaper Bags & Gear” section of our website! Happy Shopping!

06. Can I get a replacement strap for my bag?

Of course, we have a limited selection of replacement shoulder straps and backpack straps to fit most of our bags. Please visit the “Spare Parts” area of the “Diaper Bags & Gear” section of our website.

07. Are your bags and accessories pvc free?

Absolutely.

08. Do Ju-Ju-Be bags pass the new CPSIA requirements for lead and phthalates?

Absolutely.

09. Tell me about your smart magnets!

Okay, we like our smart magnets! They are quiet-so much better than Velcro which is loud and snags your clothes. They are easy to open and close when juggling a baby or groceries. However it’s good to play it smart! Before using any product near any magnets check the user manual or their website to see if there is a magnet warning. Here is a list to help keep all of your things safe:

CREDIT CARDS – SAFE! We have been carrying credit cards in our bags for over six years with no problems! If you like to be an extra super duper safety gal, put your cards inside a wallet or case, like our business be for extra protection.

CELL PHONES – SAFE! No problem-they don’t have magnetic data storage.

SMART CELL PHONES – Check with your instruction manual.

HARD DRIVE PALM PILOTS – NOT SAFE!

FLASH MEMORY PALM PILOTS – SAFE! Once again, if it has a hard drive, then you need to keep it away from magnets. Check your user manual.

DIGITAL CAMERA – SAFE! It should be okay…especially because I would assume it isn’t “naked” in the bag. You normally have it in a case right? It should be fine anyway!

iPods and MP3 players – NOT SAFE! Please check your user manuals, as many music players have hard drives that are susceptible to damage by strong magnets. The iPod Shuffle and the iPod Nano do not have hard drives (they have flash based memory), so they would be safe.

MAGNETIZED HOTEL KEY CARDS, SUBWAY CARDS or THEME PARK FAST PASS TICKETS – NOT SAFE! These cards are quite susceptible to becoming demagnetized. Please keep them in your wallet or inside of a Business Be.

10. Tell me about Returns and Exchanges from Shop Ju-Ju-Be

Everyone knows that at Ju-Ju-Be, we want to make sure that you are completely, totally and positively satisfied with your purchase (i.e. you love your bag and you want to sleep with it next to your pillow at night). If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice. We will gladly exchange your product or credit your account for the cost of the bag. Please note: All products must be returned in their original condition, unused with all packaging and all parts (changing pads, stroller clips, mess shuttles, straps, etc.) included and with a copy of the invoice and the reason for return included (example: I put my Ju-Ju-Be next to my pillow and I couldn’t sleep all night because I was too excited). Return shipping charges are the responsibility of the customer. Just think of it as the cost of some gas money that you saved by not having to jump in the car. For a return, we’ll credit you the cost of the original bag minus the shipping (that gas thing again). If, for any reason, you would like to exchange a product, you will only be responsible for the additional shipping charges (i.e. the shipping to get a new bag to you). We don’t charge a restocking fee (yes, we’re very nice).

No returns or exchanges on clearance and sale items.

To return your purchase:

When you receive your purchase, examine it carefully. If for any reason you are not satisfied, ecstatic, and overjoyed, go to order status and make the appropriate selection.  We’ll e-mail you a Return Authorization Number (RA#) and instructions on how and where to ship the item back. When we receive the product back, Ju-Ju-Be will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included. (yes, we said that twice… it wasn’t just a case of déjà-vu… it’s just something that is important).  If we shipped you a Gift With Purchase, then please return that too.

NOTE: When shipping product back to Ju-Ju-Be, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. If you ship something back to us and it’s not trackable and it gets lost, then we just can’t be responsible. We’re busy enough with running our little business. We can’t run the post office too!

ANOTHER NOTE: If you ship something back without an RA#, then it’s very likely to get lost in our warehouse, or even before it gets there. We don’t want that to happen, so just take a little effort to get an RA number and write it on the outside of the package!

11. How long will it take to receive a refund or exchange?

Once we receive your return it will take approximately 5-7 business days for your return to be processed. During the holiday season, please allow an extra 3-5 business days. Once your return has been completed, you will receive an email confirming your refund.

Once we receive your exchange it will take approximately 10-14 business days for your exchange to be processed and for you to receive your shipment. During the holiday season, please allow an extra 3-5 business days. Once your exchange has been completed you will receive a email confirmation including a tracking number for the new shipment.

12. Tell me about Returns and Exchanges on purchases from our retailer or online friends (not purchased on shop.ju-ju-be.com)

Please contact your retailer or e-tailer for instructions on how they handle returns and exchanges. We are sure they will take great care of you!

13. I’d like to carry Ju-Ju-Be products in my store.

If you’re a retailer and would like information on how to carry Ju-Ju-Be in your store, email us at sales@ju-ju-be.com.

14. How do I find the size of a particular bag?

The dimensions are included in the description of every product. To view the detailed description of a product, click below the product name on “specs”. The dimensions are displayed in this order: W x H x D.

15. Can Ju-Ju-Be make me a bag that is not available on your website?

If your request is part of our Be Unique program, the answer is YES! Please email kk@ju-ju-be.com and she will help you build your own bag! If your request is not part of our Be Unique program, we apologize, but at this time we do not make any custom orders beyond our embroidery program. We also cannot make any modifications to bags that we currently sell. This includes adjusting the strap length, adding additional pockets or zippers, etc.