Username:

Password:

Fargot Password? / Help

Returns, Exchanges & Warranty

Jujube warranty

RETURNS OR EXCHANGES

We make it easy to return or exchange your bag…just follow the simple steps below!

1-If you bought the bag from Shop Ju-Ju-Be, then read our Shop Ju-Ju-Be policies about returns.  If you purchased from one of our favorite authorized dealers, please contact them within 30 days for a return or exchange.
2-Email customerservice@ju-ju-be.com providing all pertinent details.  Please include:  date of purchase, receipt and/or PO number.  The more details the better!
3-Wait patiently; we will get back to you shortly with a shipping address and an RMA number or further direction.
4-Package up the bag and put the RMA number really big on the outside of the package.  It helps to put your name and RMA number inside the package as well since we’ve seen some things get to us pretty mangled on the outside. (Oh no!)
5-Be sure to ship the bag back to us using a trackable shipping method.

One last, very important note:  Please don’t send any bags back without an RMA labeled on the outside of the package or it will be refused.  We can’t be held responsible for returns sent back without an RMA number.  We also know that our friends in the shipping world sometimes lose packages.  Please don’t send a package back to us that’s not trackable.  We can’t be responsible for a bag that gets lost by the mailman, either.

 

WARRANTY POLICY

Ju-Ju-Be will replace manufacturer’s defects within the first ninety (90) days from date of purchasing from an authorized dealer. (you must have your receipt, or proof of online order)  Our warranty policy is valid for the original purchaser only.

Customer must provide, in writing, to Ju-Ju-Be a detailed description of the defect and provide digital
pictures as evidence, along with a receipt with the date of purchase.  At that time, Ju-Ju-Be will evaluate
each individual situation.
Ju-Ju-Be is proud to say that we have a very low defect/return rate and we stand behind our product. We also
love to have happy customers. Please remember that these are hand crafted bags…they’re made by great people
and not stamped out of a machine. We really do have the highest quality workmanship out there, so if it doesn’t
affect the function of the bag, then some of the small things might just be there to add character and we love them
even more for it. But every now and again, we come across a bag with a little personality problem and here’s
what we’re going to do about it:

Manufacturer’s Defect (includes but is not limited to):

Wear and Tear (includes but is not limited to):